Help getting connected
We help until the service works on a supported setup. Provide the device, player, time of the problem and order reference. Support can check access, settings and available servers.
Request a review
If the issue remains unresolved, explain what happened through the contact form and ask for a refund review. Include the steps already tried. Do not send full payment-card information or passwords.
No invented blanket promise
This page does not promise an automatic refund window that has not been agreed for your order. The team reviews the circumstances, the terms shown at purchase and applicable rights. Ask before paying if a particular condition matters to you.
Use the trial first
A trial lets you check the device, connection and content preferences before committing to a paid term. Availability and trial duration are confirmed after manual review.